As of July 1, 2018 we will have a new Property Manager

To establish your account with them:
Go to https://newstar.appfolio.com/connect/users/sign_in
Click on: “Request access to the portal” and answer the few required questions.
(Once you have established your account you can then use it to submit service requests which, because of the indifference of the last property manager, are now being routed through the Board.)

Message from the Board of Directors

Dear Hickory Woods Unit Owners:

As previously communicated, beginning on July 1, 2018, New Star Properties of Londonderry will assume the role as Hickory Woods property management company. The community has been under served by Evergreen for quite some time. For over a year, the Board has assumed much of the duties typically provided by property management firms. These daily management issues have consumed a lot of the Board’s time and energy which would have been better applied to our primary duties.

We are anxious to begin our new partnership with New Star Properties. Tim Wege, New Star’s owner, will also serve as our property manager which should provide our community with high level of service. You should have recently received an email with a link to their online portal called “Appfolio”. Once you establish a password, you can make payments online, view documents and initiate maintenance requests.

Beginning July 1st, we want to encourage you to send all requests and concerns regarding landscaping, snowplowing, alterations, additions and improvements forms, and other property management concerns to New Star through the new portal. The Board’s general email address (bod-input@hwcommunity.info) should no longer be used to report maintenance concerns or submit forms. This email address will have an auto-reply message informing you to contact New Star Properties and include their contact information. New Star will contact the Board on any issues requiring our attention. The Board continues to encourage input from owners at our monthly Board meetings.

We will hold a “Meet & Greet” event at the clubhouse on Tuesday, June 19th at 7 pm for you to have an opportunity to meet Tim Wege and his team. This will be a great opportunity to speak with Tim and ask him any questions you might have. We encourage you all to attend this event.

We realize that it will take a little while for everyone to fully adjust to having a new property management firm and become familiar with the new procedures and tools. We are confident that in short order, the community will be in a much healthier position.

We thank you for your patience and assistance as we make the transition to our new property management firm. I look forward to seeing you at the Meet & Greet with New Star on June 19th at 7 pm!

Sincerely,
The Hickory Woods Board of Directors
Liz Lannigan, Dick Loschi, Brad Perham, Allan Putnam and Brian Wells